Delivery and Returns
We are currently delivering to New Zealand and Australian addresses only and endeavour to despatch as soon as we can.
Delivery within New Zealand:
We will endeavour to despatch as soon as we can, but please allow 3-5 working days for delivery from the receipt of your order. Allow an extra 2-4 days for rural delivery.
We love everything we sell and would like to ensure your orders reach you in great condition. We do not ship to PO Boxes and all our parcels must be signed for on receipt. We understand that you might be working or attending to your other commitments during normal working hours, in this case you can either provide us with an alternative delivery address where someone can sign for your parcel or a courier will leave a calling card behind and you will have two options: collect your ‘goodies’ from the courier depot or organize a re-delivery free of charge.
We offer FREE delivery for orders NZ$80 and over. Smaller orders are charged at a flat rate of NZ$5 per order.
Delivery to Australia:
We will endeavour to despatch as soon as we can, but please allow 5-10 working days for delivery from the receipt of your order. Your order can be delivered to a PO Box. We offer FREE delivery for orders NZ$200 and over. Your order will be despatched via NZ Post Easy Tracked. Smaller orders are charged at the following rates:
NZ Post Air Parcel – $15. This is a non-trackable and non-signature required service and we do not accept responsibility for orders that are damaged, stolen or lost once they have been delivered.
NZ Post Easy Tracked – $25. This is a trackable, but non-signature required service. Therefore we do not accept responsibility for orders that are damaged, stolen or lost once they have been delivered.
Please note that all products are subject to availability. If the product you ordered is not available, we will inform you as soon as possible and you will receive a full refund. Product information and availability is subject to change without notice.
We hope you love everything you buy from us, but if for any reason you are unhappy with your purchase we will be happy to offer a refund or an exchange on the following conditions:
- An item is in unused and in saleable condition, including any stickers, instructional diagrams/leaflets, accessories, etc.
- You have contacted firstname.lastname@example.org to authorize your return
- You have returned an item to us within 14 days of you receiving the order
- Proof of purchase is presented
- The items is not a sale item or end of line item purchased during a promotional event
Please ensure to pack the item securely and remember to include your details inside the parcel and the reason for return. Please use traceable delivery service as we cannot refund or exchange any returned items lost or damaged in the post – the item is your responsibility until it reaches us. It is best to keep the proof of postage in case you have to make a claim in the event of loss or damage.
We will inspect items as soon as they arrive and, if they comply with the conditions above, we will happily organise a refund or credit and will notify you by e-mail once it has been processed. We will process your return as quickly as we can, but please allow 7 working days (not including weekends or public holidays) for your refund or credit to be processed.
We can only refund postage costs if we have sent you the wrong item or if the item is faulty. Otherwise, shipping charges are not refunded or credited.
If you would like an exchange instead of a refund, please let us know and we’ll be happy to arrange this for you. All of the conditions above will still apply, including the postage costs.
If you have any questions or concerns, please contact Notes to Self Customer Support.